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Hello, Droisys is seeking a Sr. Technical Support Engineer to work out of our Direct client . Here's the Job Description for references , Sr. Technical Support Engineer Multiple Work Location (Dallas, Texas :: Atlanta Georgia :: New Jersey, And Pennsylvania, Mountain View, CA)/ REMOTE Contract To Hire/Fulltime Skill :- Need someone with Strong Experience with SQL What You'll Be Doing We are looking for a Senior Technical Support Engineer who will be responsible for the following:
- Diagnose and troubleshoot complex technical issues, application, and database related to the SaaS environment
- Conduct clear and concise internal and external communication
- Communication with customers to quickly understand the root of their problems
- Talk clients through a series of actions, and get to a resolution that solves their technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal resources to provide accurate technical solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues simultaneously
- Document accumulated technical knowledge (lessons learned, processes, etc.)
- Maintain relationships with clients based on integrity and trust
- Troubleshoot complex technical issues which encompass a wide range of services
- Function within a team and be a self-directed individual contributor
- In-depth and advanced knowledge of SQL and proven work experience with SQL reports
- Hands-on experience with SQL query analyzer
- Scripting experience
- Familiarity with Linux commands
- Strong ability to troubleshoot complex technical issues which encompass a wide range of services
- Familiarity with JIRA
- Excellent problem-solving and communication skills
- BS degree in Information Technology, Computer Science or relevant field
- Certification in database management or similar technologies
- Background in healthcare insurance
- Experience with EDI, e.g. ANSI 834
- ID: #22447532
- State: California Mountainview 94043 Mountainview USA
- City: Mountainview
- Salary: $DOE
- Job type: Permanent
- Showed: 2021-11-09
- Deadline: 2021-12-30
- Category: Technical support