Staff IT Project/Program Manager

Digital Technology:We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. We are truly a team, supporting each other and celebrating our successes!  This position reports to the Senior Director PMO - Portfolio ManagementWhat you get to do in this role:Responsible for internal implementations of strategic Digital Employee Experience initiatives that leverage Now Platform, IT, and Employee Workflow products from business case through operations and benefits tracking

Drive crucial conversations with  principals in business and IT to define strategic business cases and measurable benefits

Engage and collaborate with all business, Product Engineering, and IT functions affected by the program, internal and external partners, and vendors

Develop a detailed program execution plan and manage all execution aspects, including program interdependencies, metrics, testing, deployment, and enablement

Plan, guide, and facilitate Agile ceremonies like feature planning workshops, sprint planning, daily stand-ups, scrum of scrum, sprint demos, and retrospectives

Provide coaching to one or more product-oriented teams, driving continuous maturity and improvement in Agile and DevOps best practices

Create crisp plans and drive complete documentation to facilitate program reviews and directions at the Steering Committee level

Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization

Apply consistency and best practices, leveraging the ServiceNow IT Business Management product, to enable business outcomes and benefits tracking