Staff Product Designer, AI Control Tower

Team & Role This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/AI Control Tower (AICT) is shaping the future of enterprise AI governance. Working at the intersection of AI, data, security, compliance, and enterprise workflows, we transform complex governance challenges into simple, human-centered solutions.

We are looking for a Staff Product Designer on AICT who can lead the design of strategic, end-to-end experiences that help organizations discover, govern, monitor, and measure AI across their enterprise. In this role, you will partner closely with Product, Engineering, Research, and Design leadership to define product vision, drive execution, influence platform strategy, and raise the quality bar across the organization while mentoring other designers and championing customer-centric design.What you get to do in this role:You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work.You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.