Strategic Account Manager

Enterprise Strategic Account Manager (Enterprise Sales)Role OverviewThe Enterprise Strategic Account Manager is responsible for driving revenue growth, retention, and expansion across a defined set of named enterprise accounts. This role owns the end-to-end sales lifecycle—from executive-level discovery through contract negotiation, onboarding alignment, renewal, and expansion. Success in this role is measured by quota attainment, forecast accuracy, customer retention, and pipeline health.Key Responsibilities & Success MetricsRevenue Growth & Account Ownership- Own a named portfolio of enterprise accounts with an annual attainable quota

- Achieve 100%+ of annual quota through new logo expansion, upsell, and renewal growth

- Drive minimum 15–30% year-over-year account growth

- Maintain account retention of 95%+ and net revenue retention of 110%+Executive Engagement & Sales Execution- Sell directly to C-suite, VP, and Director-level buyers

- Lead executive discovery and multi-stakeholder sales cycles

- Close complex enterprise deals ranging from $50K–$1M+ ARR

- Maintain forecast accuracy within ±10%Pipeline & Forecast Management- Maintain pipeline coverage of at least 3x quota

- Ensure accurate Salesforce updates including close plans, risks, and next steps

- Communicate deal readiness during weekly forecast reviewsContract Negotiation & Deal Governance- Lead pricing, legal, and commercial negotiations

- Close multi-year enterprise contracts involving procurement and legal

- Improve sales cycle efficiency year-over-yearCustomer Retention & Expansion- Serve as executive sponsor post-sale

- Partner with Customer Success to ensure onboarding and ROI realization

- Identify and close expansion opportunities within 6–12 monthsVertical & Team Leadership- Act as internal subject-matter expert for assigned verticals

- Contribute to sales strategy, messaging, and enablement

- Establish Cross-functional collaboration with interdepartmental stakeholders- Mentor and support enterprise sales team membersFirst 90-Day Expectations- Complete onboarding and training certifications within 30 days

- Build strategic account plans for all assigned accounts

- Generate $1M+ in qualified pipeline

- Close first deal or expansion within 90 days