Support Center Technician

Experis
Ranchocordova, CA
22 Mar 2025

Vacancy expired!

Support Center Technician Our client in Rancho Cordova, CA is looking for hardworking, motivated talent to join their team. Don't wait apply today! What's in it for you?

  • $25 per hour
  • Onsite
  • Contract to hire
  • Full time
Job Description Candidate will provide product support to customers. Must have excellent communication skills and customer facing skills. IT Desktop support, Level 2 and 3 support. It is not a high-volume call center, and all support work is done remotely at the support center, however, they want someone who has worked in a NOC or Help Desk call center. Key to manager is Aptitude, Attitude, Interest in technology, work ethic and drive. Must be a self-starter. Will have responsibilities including:

  • Internal and external phone support
  • Logging and support through trouble shooting or advising.
  • Logging and escalating or routing call as required.
  • Provide case status updates
  • Perform the installation, repair and preventative maintenance of computer and related systems.
  • Assist in determining software to meet user requirements.
  • Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
  • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
  • Provide Data Center support including. Daily monitoring / checks. logging of noted issues.
  • Troubleshoot or assist in troubleshooting of data center related issues.
  • The selected candidate will have strong communication skills and look forward to interacting with internal and external teams.
Mandatory Skills:

  • IT Desktop configuration and troubleshooting
  • MS Office proficiency
  • Strong oral and written communications
  • Customer service-oriented Requirements:
  • Must have IT desktop support experience
  • Must be experienced in Levels 1 - 3 tech support
  • Experience working in an IT Call Center or Desktop Support environment
  • Must have excellent customer service skills
  • Excellent analytical and trouble-shooting skills
  • Must be focused and ability to provide attention to details
  • Must have great organization and follow-up skills
  • Ability to multi-task in a fast-paced environment
  • Must possess an ambition for learning the business and new technologies
  • Willing to work shifts as assigned/needed
  • Willing to work overtime as needed
  • Must be ready to travel at short notice and stay as long as needed
  • Exceptional communication skills - written and oral

Desired Skills:

  • MS or Linux Server OS configuration
  • Familiar with current networking technologies
  • Familiarity with SQL Query language
Why should you choose Experis?

  • Medical, Dental, Vision, 401k
  • Weekly pay with direct deposit
  • Consultant Care support
  • Free Training to upgrade your skills
  • Dedicated Career Partner to help you achieve your career goals
Are you Interested? Share this job with friends and family and earn dollars with every successful hire.

  • ID: #49520680
  • State: California Ranchocordova 95741 Ranchocordova USA
  • City: Ranchocordova
  • Salary: $25 - $25 per hour
  • Job type: Contract
  • Showed: 2023-03-22
  • Deadline: 2023-05-20
  • Category: Et cetera