Tech Support Specialist-NPB

25 Oct 2024

Vacancy expired!

This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization’s transformation journey of IT systems, infrastructure and end user support. We are looking for an individual who has the technical skills, intellectual capability and communication skills to support a team of Executives and business leaders. As part of our Executive Support Team you must be able to provide technical support under tight timelines and in pressure situations. This is a unique position that requires a high level of technical skills across multiple end user platforms, superior communication skills, attention to detail and the ability to build and foster relationships. This position also requires a drive for continuous improvement and always striving to improve the support provided.What you will be responsible forAs a Senior Technical Support Specialist to the Executive team you will Support the Executive suite and most senior leaders of the company Liaison with other support functions and IT management Develop and continually enhance end user support strategies Provide senior stakeholder reports and metrics to represent performance output against customer support expectations Develop and foster a deep understanding of the habits and needs of supported personnelWhat we valueThese skills will help you succeed in this role 8 - 10 years of experience with Desktop Support Services, Citrix, VDI, Windows/PC and mobile computing devices. Excellent leadership and people skills Experience working with senior executives and in financial trading environments interacting with front office revenue generating groups and understanding of market data Strong knowledge of Windows 7 and Windows 10 Operating Systems and productivity software (MS Office) Ability to simplify complex things for wider understanding Excellent customer facing/customer service skills and able to work under pressure and meet deadlines Able to demonstrate initiative and a proactive approach to daily tasks Must be self-motivated with a knack for learning new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environmentsEducation & Preferred Qualifications Bachelor’s Degree in Computer Science or IT related field is preferred Experience in the financial service industry Technical certifications are a plusAdditional requirementsWhy this role is important to usOur technology function, is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

  • ID: #21697698
  • State: California Newportbeach 92658 Newportbeach USA
  • City: Newportbeach
  • Salary: $120,000 - $140,000
  • Job type: Permanent
  • Showed: 2021-10-25
  • Deadline: 2021-12-06
  • Category: Et cetera