Technical Manager-Operational Excellence

INTRODUCTION:Our mission within Universal Products and Experiences is to extend the company’s characters and stories by bringing them to life in immersive experiences, in product categories such as toys, collectables, books, apparel, lifestyle categories, video games and digital initiatives like NFTs and more. UP&E activates the business through world-class licensee partnerships or through direct operations, and across its expansive theme park locations, e-commerce platforms, live-entertainment venues, and retailer relationships around the world. Quality and innovation are just the beginning as we take Universal stories and characters down from the screen and into the daily lives of our fans. From apps to apparel, our must-have products always tell fans what's new and what's next. Visit www.universalproductsexperiences.com to learn more about our world. ABOUT THE ROLE:We in UP&E Tech are influencers driving change within NBC Universal – not only through our deep alignment with the Brand Development & Retail teams, but also though our effective collaboration across Operations and Technology groups at NBCU. Although each team member has their own unique role and responsibilities, we work closely together to create a supportive and inclusive environment. We take pride in helping each other succeed, and we believe that by working collaboratively, we can achieve our goals and deliver exceptional results. This role will effectively “matrix into” many initiatives, providing a more technical / infrastructure architecture perspective, to achieve success. This role will provide a strategic focus on continuous IT and Business process improvement by providing common tools and processes in such areas as Release Management, Quality Assurance, Customer Support, User Access Reviews. The role will also drive knowledge management initiatives for continuous team learning from our experiences and issue resolution. Technical solutions will include creation of low-code solutions to automate and provide data-driven insights into system and process health. On a tactical level, this person will also provide technical guidance to app teams, often by performing hands-on diagnostics from various databases, logs, etc., and act as liaison with Engineering teams for resolution, as well as lead environment / application upgrades as required by InfoSec / Governance for Compliance. This manager will provide formal project management for all of these initiatives.