Technical Operations Shift Supervisor

Lawrence Livermore National Laboratory
Livermore, CA
28 Mar 2024

Vacancy expired!

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory's mission.

Pay Range

$104,220 - $134,976 Annually

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity. Job Description We are looking for a

Technical Operations Shift Supervisor. You will monitor the availability, connectivity and performance of high-performance computer systems, massive storage systems, networks and facilities. You will provide leadership, direction, and mentoring to computing operations team members and must be well versed in security regulations, including Closed Area (CA) rules and guidelines along with computer security guidelines. You will be in the Livermore Computing (LC) Division in the Computing Directorate.

You will
  • Provide advanced technical support and data center facilities monitoring for the high-performance systems in LC, including large clusters, disk storage systems, Ethernet, and lnfiniBand networks and Archival Storage systems and perform emergency event management responsibilities.
  • Provide UNIX system knowledge and a variety of diagnostic tools to monitor systems including troubleshooting software, hardware, networks, and document issues.
  • Develop complex schedules, allowing for vacations, sick leave, weekend rotations, holidays, and short-staffing issues.
  • Provide performance feedback and appraisals, coach and mentor employees, and support career planning.
  • Manage decommission projects and VTR Responsibilities.
  • Review incident tickets to make sure they are being closed correctly, all operators are participating, and agreed upon repair philosophies are being followed.
  • Summarize the successes, needs, and challenges of the team and represent them to other shift leads and management.
  • Encourage, promote, and suggest new ideas and procedures, that would not only benefit the direct shift but all shifts, as well as opportunities to team build and establish camaraderie with the current shift and the other shifts.
  • Update Confluence to document new discoveries and processes, remove old information, get clarity on vague information, and add new technical information.
  • Perform other duties as assigned.

Qualifications
  • Secure and maintain a U.S. DOE Q level security clearance which requires U.S. citizenship.
  • Bachelor's degree in a computer or engineering related field or the equivalent combination of technical training and experience.
  • Experience troubleshooting problems in a heterogeneous platform environment.
  • Advanced knowledge and training in system administration.
  • Experience reviewing daily incident tickets, managing decommission projects, or deploying staff for immediate project needs.
  • Experience managing daily staffing levels and schedules.
  • Experience participating in recruiting, hiring, and onboarding processes.
  • Experience mentoring or coaching to counsel operators and develop plans and processes to improve deficiencies and improve effectiveness.
  • Experience recognizing training opportunities and acting as an escalation resource.
  • Experience using leadership skills to set team expectations, oversee the creation and sharing of documentation, address challenges and issues, and provide performance feedback.
#LI-Onsite Additional Information All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?
  • Flexible Benefits Package
  • 401(k)
  • Relocation Assistance
  • Education Reimbursement Program
  • Flexible schedules (depending on project needs)
  • Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
  • Our core beliefs - visit https://www.llnl.gov/diversity/our-values
  • Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision .

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

CaliforniaPrivacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here .
  • ID: #49569825
  • State: California Livermore 94550 Livermore USA
  • City: Livermore
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-03-28
  • Deadline: 2023-05-26
  • Category: Security