Technical Program Manager - San Jose, CA

Vacancy expired!

Job Title – Technical Program Manager

Location – San Jose, CA

Job Description:

Key expectations

Seasoned experience in managing large enterprise level cross functional programs
Strong experience interacting with executive leadership
Excellent communication skills - written and verbal

Must Haves

Program Management Experience –

Stakeholder Management Experience (Communications Capabilities) –

iii. Customer Experience history-

Job Description What you’ll do

Proactively engage with the Product teams and key stakeholders to understand the ask and context
Own the program lifecycle: drive scope/timeline discussion; drive milestones and deliverables across various workstreams; track, identify, and proactively manage program dependencies, risks and issues to ensure successful project implementation and rollout
Be an agile coach and mentor: facilitate Scrum of Scrums ceremonies, participate in agile ceremonies as needed, ensure execution in alignment with Agile/Scrum best practices, and act as a trusted adviser to support and increase the team’s efficiency and productivity and ensure the right features are designed and delivered on time with the highest quality
Optimize service governance including SharePoint site and JIRA
Prepare and deliver program dashboards, status reports, Steering Committee/Executive briefings, SLC (Service Life Cycle) checkpoint artifacts, along with all program level communications to provide project clarity and transparency to various levels in the organization

What you need to succeed

Minimum of 7 years of program management experience in software, SaaS and/or related industry
Experience managing Customer Experience projects in an environment that leverages web, phone, and messaging/chat platforms on the back end
Experience influencing product teams and driving them via their development cycle to deliver on schedule and to expectations
Ability to align efforts of disparate groups, including remote/geographically dispersed team members, to achieve a common goal
Proven ability to provide structure and necessary process without compromising speed of delivery
Experience using various project delivery methodologies with the ability to tailor the approach for project success: Waterfall, Agile/Scrum and hybrid
Self-motivated and not afraid to tackle unknowns.
Demonstrate a strong bias towards action
Strong interpersonal, analytical, problem-solving and conflict-resolution skills
Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
Experience with JIRA, SharePoint and MS Office suite

Education

Thanks & Regards,

Manohar Reddy

Senior US IT RecruiterHCL Global Systems, Inc.

Direct No

Desk: Ext: 157

Mail:

Technical Program Manager - San Jose, CA - Contract