Technical Solutions Engineer - Cloud Services

16 May 2024

Vacancy expired!

Woven Planet is building the safest mobility in the world. A subsidiary of Toyota, Woven Planet innovates and invests in new technologies, software, and business models that transform how we live, work and move. With a focus on automated driving, smart cities, robotics and more, we build on Toyota's legacy of trust and safety to deliver mobility solutions for all.

For nearly a century, Toyota has been delivering products and services that improve lives. Automation that originated to increase the efficiency of daily activities has evolved into the safe, reliable, connected automobiles we enjoy and depend on today. Now, we are looking to the next 100 years and to extending that dream for a better life for all people. At Woven Planet we strive to build a safer, happier, more sustainable world.

Our unique global culture weaves modern Silicon Valley innovation and time-tested Japanese quality craftsmanship. The complementary strengths enable us to optimize safety, advance clean energy, elevate well-being, and improve how people live, work, and play. We envision a human-centered future where world-class technology solutions expand global access to mobility, amplify the capabilities of drivers, and empower humanity to thrive.

TEAM

As part of Woven Planet, the Woven IT team's mission is to offer the best in class IT infrastructure to enable business growth in Woven Alpha and Woven Core.

As a part of Woven Planet, the Woven IT team's mission is to be an enabler for accelerating the development of safe and secure software for Woven Planet. Woven IT aims to provide the business in class infrastructure to the Alpha, Core, and Capital operating companies.

Our Technical Solutions Engineers work on solutions to improve our users' experiences when interacting with our tools. They do this by collaborating with other teams across the organization and acting as the last layer of support for difficult issues, leveraging the technologies at their disposal and good relationships with our partners and suppliers.

WHO ARE WE LOOKING FOR?

We are looking for an innovative and experienced Technical Solutions Engineer to work on our ever-changing environment. The successful candidate would have had prior experience as a Technical Solutions Engineer or Support Engineer with one of the major cloud service providers. The ideal candidate needs to have technical leadership skills and can excel in complex environments.

Responsibilities:
    • Acquire in-depth knowledge of cloud products and services used by Woven Planet.
    • Identify user issues and unmanaged use cases and advocate for their resolution with other stakeholders.
    • Facilitate the service desk operations by producing documentation and implementation of troubleshooting tools and automation.
    • Identify problems in the user experience, including support flows, engineering, and driving solutions for them.
    • Act as subject matter expert for internal teams, including engineering and end-users.
    • Act as level two support for the entire organization.
Minimum Qualifications:
    • Bachelor's degree in the field of Technology, Engineering, Math, or equivalent practical experience in infrastructure or technical support.
    • Excellent troubleshooting skills.
    • Excellent communication and people engagement skills.
    • Experience in acquiring and advocating for business and security needs.
    • Experience in scripting languages, such as Bash, Python, and Ruby.
    • Experience in supporting large-scale infrastructure environments.
    • Experience with one of AD, AAD, Cloud Identity/Google Directory, Okta, SAML, OIDC.
    • Hands-on experience managing Google Workspace.
Preferred Qualifications:
    • Deep understanding of CI/CD pipelines and tools.
    • Hands-on experience working with at least one of the following: Azure, AWS, Google Cloud Platform.
    • Experience in development on large projects (e.g., Java, C, C, Ruby, Python, Rust, JavaScript)
    • Experience with endpoint management solutions such as Google MDM, Microsoft Intune, MobileIron.
    • Hands-on experience with Linux system administration.
    • Hands on experience with one of Windows or macOS system administration
    • Advanced knowledge of development support tools, such as Jira and Github.
By submitting your application you agree to the following terms:

https://www.woven-planet.global/careers/privacy-policy

[OUR COMMITMENT]

•We are an equal opportunity employer and value diversity.

•We pledge that any information we receive from candidates will be used ONLY for the purpose of hiring assessment.