Technical Support Specialist III

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionJob DescriptionThe Technical Support Specialist will play an essential role in supporting the installation, uptime, and repair of complex equipment and systems. You will work closely with Research & Development, Applications, and Operations Engineering on new and existing product developments, and lead product and process improvements. Our team supports world-class electron microscope systems used by scientists and engineers to drive innovation around the globe. Our products have been instrumental in Nobel prize-winning discoveries, have been highlighted by National Geographic, and were awarded Gold at the Edison awards.Location/Division Specific InformationThis is a fully remote role. The ideal candidate will be located in one of the following locations:Fremont, CA; Hillsboro, OR; Richardson, TXMaterials and Structural Analysis DivisionA Day in the Life:

Provide exceptional technical assistance (remote & onsite) to the regional service teams for EFA product lines

Cross-train team members to increase knowledge of EFA products

Collaborate with the central Global Technical Service (GTS) team and multi-functional departments to bring in service-related requirements and ensure support throughout the system's life

Drive Mean Time to Repair (MTTR) and Mean Time Before Failure (MTBF) to optimize system performance

Determine and recommend improvements for service tools, repair and installation work instructions

Contribute to spare parts documentation and associated work instructions

Offer input and recommendations on diagnostic and test procedures for system support

Develop sophisticated documentation for service validation and validate service documentation and software

Cultivate positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development, and Operations.

Keys to Success:Minimum QualificationsEducation

4-year degree in Electronics, Mechanics, IT, or related fields preferred, Associate's degree required.

Experience

7+ years Demonstrated expertise with EFA systems preferred

Proven track record with service and/or manufacturing in the high-tech industry or laboratory

Experience working with fab customers and an understanding of semiconductor business

Knowledge, Skills, AbilitiesComfortable working with analytical equipmentAdaptable technical know-how and hands-on experience in diverse fields to address and resolve issues

Project leader skills

Proficient in English (verbal and in writing)

Spanish a plus

International Travel (20% - 30% of working time following initial training period)

We offer competitive pay, benefits, and wellness programs including:

Health, dental, vision insurance effective on the date of hire

Paid holidays, PTO, and flexible work schedules

401(k) plan with a generous match

Apply today and join our team of exceptional individuals who are making a difference in the world of science and innovation!Compensation and BenefitsThe hourly pay range estimated for this position based in Oregon is –.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.