Technical Writer

TalentBurst
Sanfrancisco, CA
07 Jun 2024

Vacancy expired!

Job Description

Analyze current documentation against needs and identify missing gaps in documentation, and work with teams that own systems in these areas to produce documentation to fill the gaps Refine and improve our documentation standards Write documentation for new features, existing features Check-in with app owners to find the next area of documentation/training that is still lacking Analyze efficacy and drive improvements Engage with key stakeholders / engineering community Identify areas where sample code or runbooks would be impactful and be able to at least stub out those things. Identify gaps in tooling to make it easier for engineers to learn our tooling Skills: Proven ability to quickly learn and understand complex topics Learn complex concepts, and communicate the information in a way that is engaging and understood by customers. Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding. Define Information Architecture around the goals of our customers Previous experience writing documentation and procedural materials for multiple audiences Superior written and verbal communication skills, with a keen eye for detail Previous software development experience? Familiarity with the SLDC? Strong experience owning an end-to-end documentation creation process. A positive attitude, willing to jump in and tackle new challenges. Education: Comfortable working in an unstructured writing environment with evolving processes and homegrown systems. 5+ years of experience working directly with engineers, product managers, and other partners to help document guidance, best practices, and runbooks Experience writing all common forms of developer documentation (API reference, conceptual guides, and tutorials). Experience writing Markdown and HTML by hand. Experience writing code examples in pseudocode and at least one of the following: Ruby, Java, Go Familiarity with version control systems. Experience with Google cloud or AWS Bonus: Familiarity with Infosec/Security principles a plus. Bonus: Familiarity with modern CMS/documentation tools (like Contentful) a plus