Technical Writer

Job Description

• Analyze current documentation against needs and identify missing gaps in documentation, and work with teams that own systems in these areas to produce documentation to fill the gaps
• Refine and improve our documentation standards
• Write documentation for new features, existing features
• Check-in with app owners to find the next area of documentation/training that is still lacking
• Analyze efficacy and drive improvements
• Engage with key stakeholders / engineering community
• Identify areas where sample code or runbooks would be impactful and be able to at least stub out those things.
• Identify gaps in tooling to make it easier for engineers to learn our tooling

• Proven ability to quickly learn and understand complex topics
• Learn complex concepts, and communicate the information in a way that is engaging and understood by customers.
• Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
• Define Information Architecture around the goals of our customers
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Previous software development experience? Familiarity with the SLDC?
• Strong experience owning an end-to-end documentation creation process.
• A positive attitude, willing to jump in and tackle new challenges.

• Comfortable working in an unstructured writing environment with evolving processes and homegrown systems.
• 5+ years of experience working directly with engineers, product managers, and other partners to help document guidance, best practices, and runbooks
• Experience writing all common forms of developer documentation (API reference, conceptual guides, and tutorials).
• Experience writing Markdown and HTML by hand.
• Experience writing code examples in pseudo code and at least one of the following: Ruby, Java, Go
• Familiarity with version control systems.
• Experience with Google cloud or AWS
• Bonus: Familiarity with Infosec/Security principles a plus.
• Bonus: Familiarity with modern CMS/documentation tools (like Contentful) a plus