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About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers. Essential Job Functions The Technology Support Coordinator is the team lead for the Technology support team, they will report into the Manager level or above. They are responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals in all levels of the Firm's business. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues. JOB RESPONSIBILITIES (This list is not exhaustive and may be supplemented and changed as necessary.)- Excellent communication skills, is able to develop tactical plans with frequent oversight by supervisor level or higher.
- Excellent interpersonal skills, brings conflicts & disagreements into the open and attempts to resolve them collaboratively.
- Recognized as a positive & motivational leader for the team. Promotes adherence to policy and procedures.
- Has good decision-making skills, based upon mixture of seeking input from others, analyzing input & using sound judgment.
- Excellent judgment in assessing user issues; Expert level trouble-shooting methodology.
- Acts as senior lead on the ground for customer escalations & resolutions.
- Ability to work to the best resolution either through own knowledge or proper, timely escalation.
- Proficiency in OS and core application suite; including the Microsoft Suite and various Kirkland applications.
- Proficiency in Remote Computing and Citrix experience.
- Excellent PC troubleshooting skills.
- Vast experience with iOS setup and troubleshooting.
- Intermediate Networking including wireless experience.
- Basic understanding and knowledge of Voice over IP (VOIP) telephone systems.
- Demonstrates the willingness and ability to help other team members on difficult issues.
- Documents new findings/solutions.
- Adheres to use of call ticketing system for each and every incident (e.g. request, issues, etc.).
- Understands and follows ticket ownership guidelines and system usage. Understands the escalation process for the local team to use.
- Solid ability to research information through internal and external sources.
- Adheres to written procedures, checklists and all quality control associated with project rollouts.
- Assists in creation of new procedures and checklists. May be called upon to review existing policy, process, or procedure and update as needed.
- Participates in on-call and overtime on an as needed basis
- May need to travel to support onboarding new personnel, e.g., Los Angeles - DTLA or CC, other KE offices if available and requested.
- May assist in ITSD backlog calls when necessary.
- Education. Computer Science or Technical qualification
- Minimum 5 to 7 years of experience in a professional services environment, law firm experience preferable.
- Team lead level experience or above is preferred.
- A+ and/or Microsoft certification are desirable.
- Strong verbal, and written communication skills.
- Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
- Audio Visual experience a plus.
- Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
- Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
- Knowledge and experience in conference center environment.
- Microsoft Windows
- Microsoft Office Suite
- iManage DeskSite and FileSite
- Citrix /VPN
- Polycom and Cisco Video Conference Systems
- AirWatch
- PeopleSoft
- Carpe Diem
- Avaya
- MFA
- ITSM Ticket Management System
- Lenovo laptops and desktops
- "This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets."
- ID: #43736153
- State: California Los angeles 90001 Los angeles USA
- City: Los angeles
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-07-01
- Deadline: 2022-08-29
- Category: Et cetera