Ticket Booth Representative

Join our team at San Diego Whale Watch as a Ticket Booth Representative, where you will be the first point of contact for our valued customers seeking unforgettable whale watching experiences. This position plays a crucial role in ensuring smooth ticketing operations and delivering exceptional customer service.

Responsibilities:

Ticket Sales:

-Efficiently and accurately sell tickets for whale watching tours.

-Provide information about tour options, schedules, and pricing.

-Process payments and issue receipts.

Customer Interaction:

-Greet customers with a warm and friendly demeanor.

-Assist customers in choosing the best tour package based on their preferences and needs.

-Answer inquiries regarding whale species, tour details, and any other relevant information.

Reservation Management:

-Manage reservations and ensure accurate recording of customer information.

-Coordinate with other departments to accommodate special requests and group bookings.

-Cash Handling:

-Handle cash transactions responsibly and maintain accurate cash drawer balances.

-Follow established procedures for handling refunds or discrepancies.

Promotional Upselling:

-Inform customers about additional services, such as souvenir packages or future promotions.

-Actively promote loyalty programs and encourage customers to provide feedback.

Customer Assistance:

-Address and resolve customer concerns or complaints promptly and professionally.

-Collaborate with other team members to ensure a positive overall customer experience.

Knowledge Update:

-Stay informed about local marine life, environmental concerns, and any changes in tour offerings.

-Attend training sessions to enhance product knowledge and customer service skills.

Requirements:

-Previous customer service experience, preferably in a tourism-related industry.

-Strong interpersonal and communication skills.

-Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

-Basic computer skills for processing transactions and managing reservations.

-Enthusiasm for marine life and a genuine interest in promoting whale watching experiences.

-Possess problem solving skills

Weekend and holiday availability a must

If you are passionate about providing exceptional customer service and contributing to unforgettable whale watching adventures, we invite you to apply!

Please email resume, availability, and why you think you'd be a good fit for this position.