Tier 1 Network Monitor/Help Desk Support

Req ID: RQ186391Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Network EngineeringSkills:Monitoring Tools,Network Monitoring,Network Operations,Trouble TicketingCertifications:Security Plus - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Network Engineer AssociateJoin our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA.The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.Task: Network Monitoring/Help Desk Support SubtasksThe contractor shall :

Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies

Monitorallnodes for operational integrity

Respond to trouble calls

Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions

Populate and examine trouble and error logs for troubleshooting and capturing metrics

Provide technical support to resolve the problem or escalate to the appropriate level

Monitor and administer network tools for troubleshooting and metrics for trends analysis

Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis

Provide technicalsupportindata network planning,engineering,anddesign

Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander

Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

TS/SCIClearance

Shiftwork: 4 days on/3 days off (10 hr days)

Minimumofthree(3) years’ofnetworkoperationsexperience

Possess IAT Level II - Security Plus Certification

Demonstrated knowledge of network monitoring tools

US Citizenship Required

Location: On Customer SiteGDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

#GDITPriorityThe likely salary range for this position is $58,225 - $78,775. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.