US Compliance Supervisor

Job Description

The US Compliance Supervisor will be part of a Global Onsite Team supporting one of Expeditors High Tech customers within an import/export operation.

The US Compliance Supervisor will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager.

Major Duties and Responsibilities:

Operations:

• Develops and maintains relationships with Expeditors High Tech customers to support activities and maintain positive relations on behalf of the company
• Supervises and coordinates the US Onsite Customs Compliance Team members
• Manages customs compliance requests via customer's proprietary ticketing system and ensure smooth and timely export/import process flow
• Review, approve Commercial Invoice, shipping documents and analyze complex compliance queries
• Serve as the first point of escalation for customer queries/problems that Customs Compliance Coordinators in the team are unable to close or resolve.
• Train new staff in assigned duties, assess progress of trainees and assign additional duties as appropriate.
• Ensure the team is in full compliance with all applicable trade regulations. This includes internal policies and procedures such as Standard Work Instructions (SWI), external government regulations and customer policies / requirements.
• Oversee and monitor team performance and conduct periodic operational reviews to identify areas of concern in the processes. Communicate and escalate transaction problems or irregularities to the Local Onsite Customs Manager and assist in identifying solutions.
• Assist with the Annual Performance reviews, address employee performance problems promptly and directly in accordance with personnel policies.
• Targeting and implementing process improvements including SWIs, SOPs.
• Drafts and completes daily, weekly reports and documents
• Develop and maintain excellent service to internal and external customers/3rd parties at all times.
• Actively engaged in advanced planning deployments
• Responsible for daily tracking of operational metrics

Qualifications

• Bachelor’s degree from a four year college or university or equivalent experience
• Minimum of 1-2 years of direct experience managing and leading teams
• 3-5 years related experience in import or export compliance/international logistics operations preferred
• Demonstrated knowledge of compliance, regulations, global freight forwarding, export/import related industry
• Demonstrated experience interacting with external and internal customers to gather information and coordinate projects and/or shipments to satisfy the customer’s needs
• Ability to allocate tasks responsibilities to others to maximize the team and the individual’s effectiveness.
• Ability to work under stress and problem solve, enabling teams and individuals to meet and exceed customer’s deadlines.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Pro-active, strong organizational skills
• Customs Brokerage License preferred
• Proficient in Word, Excel, email and various PC based software applications.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.