User Researcher, Product Design

28 Nov 2024

Vacancy expired!

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description Product Design Researcher

About SVB:

Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast.

Our clients define what comes next.

In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovative companiesthat completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

The team and the opportunity

We are a diverse group of 35+ designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB.

We are looking for team members who can jump right in, are excited to learn the ins and outs of commercial banking products and are eager to collaborate with cross-functional partners. We need folks on our team who areadvocates for the user and the design process and care deeply about all the details because you know it's these details and moments that matter that enable great end-to-end experiences.

In this role:

You'll be a Product Researcher contributing to the creation of a new digital banking platform experience used by thousands of the most innovative companies in the U.S. and beyond. You will partner closely with Product Managers,Developers, Content Strategists and Designers to lead product research , deliver impactful user insights, and help design end-to-end user experiences that help our clients accomplish their most challenging goals.

Must haves
  • Expertise in product research and user-centered design methods
  • Excellent communication, problem solving, collaboration and time management skills
  • Experience working directly with designers to develop prototypes for testing and implement resulting recommendations
  • Experience working in and an understanding of an a gile development environment

Nice to have
  • Advanced Degree in Applied Statistics, Economics and Social Studies, Human Computer Interaction, Anthropology, Mathematics and Statistics, Psychological Statistics, Psychology, or related field
  • 3 + years of experience in applied product research and a portfolio of work that includes examples of leading strategic research with significant business outcomes
  • Knowledge of user-centered design principles, careful attention to detail, and ability to see the bigger picture of an end-to-end customer experience
  • Experience working across omni-channel experiences, including desktop, mobile web and mobile app
  • Knowledge of quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis, causal inference with observable data)

What You'll Do
  • Serve as a creative researcher who is deeply passionate about design, product, and the end-to-end user experience
  • Design and execute end-to-end custom primary research using a wide variety of methods, interpret analysis , and share with team to make data-driven and user-centered decisions
  • Work independently, quickly, and reliably in a fast-paced, creative environment with a keen attention to detail
  • Generate and communicate insights that shape how product teams think about the medium and long-term product strategy
  • Develop an in-depth understanding of SVB ' s existing UX platforms and user needs, behaviors and motivations and help educate our team and advocate for the user
  • Develop strong, collaborative relationships with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize how to close knowledge gaps in our understanding of the user experience
  • Engage with colleagues from other teams to ensure that a design thinking / strategic design approach is understood, adopted, internalized, and effectively leveraged
  • Create training materials and frameworks to train other researchers and other stakeholders across the organization

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB ).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.