UX Design Researcher

SVB Financial
Sanfrancisco, CA
28 Nov 2024

Vacancy expired!

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description UX Design Researcher

About SVB:

Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast.

Our clients define what comes next.

In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

About the Role:

The Product Design Rese arc her is the inspirational force behind the Design team consulting with the Liquidity Solutions team. You will be a part of a foundational team helping SVB to innovate new client services and solutions to manage their operating and investment cash .

Once here you will
  • Serve as creative researcher who is deeply passionate about design, product, and the end-to-end user experience
  • Break down complex problems and provide human-centric solutions through excellent analytical and problem-solving skills
  • Work independently, quickly, and reliably in a fast-paced, creative environment with a keen attention to detail
  • Communicate effectively and have done rigorous, creative, impactful primary research; be comfortable in a fast-moving, collaborative organization, and be excited to collaborate with cross functional partners.
  • Drive organizational influence through a people-first lens and thrives in a growth-mindset culture.
  • Develop an in-depth understanding of SVBs LM products and services and how they are delivered through a cultivation un d erstanding of user needs, behaviors and motivations
  • Collaborate closely with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize knowledge gaps in our understanding
  • Engage with colleagues from other teams to ensure that a design thinking / strategic design approach is understood, adopted, internalized and effectively leveraged
  • Design and execute end-to-end custom primary research using a wide variety of methods, and interpret analysis through the lens of business impact, UX, HCI, and social science
  • Adapt methods to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
  • Generate and communicate insights that shape how product teams think about medium and long-term product strategy
  • Communicate results and illustrate suggestions in compelling and creative ways

What you'll bring
  • BA and/or Advanced Degree in Applied Statistics, Economics and Social Studies, Human Computer Interaction, Anthropology, Mathematics and Statistics, Psychological Statistics, Psychology, or related field
  • 3+ years of experience in applied product research and a portfolio of work that includes examples of leading strategic research with significant business outcomes
  • Expertise in qualitative and user-centered design methods.
  • Excellent communication, problem solving, collaboration and time management skills
  • An understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Experience working directly with designers to develop prototypes for testing and implement resulting recommendations
  • Experience designing participant recruiting criteria based on learning goals to provide to recruiting service providers or internal customer recruiting
  • Knowledge of user-centered design principles, careful attention to detail, and ability to see the bigger end-to-end picture
  • Experience working across omni-channel experiences, including desktop, mobile web and mobile app experiences
  • Experience working in and an understanding of an Agile development environment
  • Experience with survey design and response effects
  • Knowledge in quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis, causal inference with observable data)
  • Nice to have: Experience with SQL/Hive and/or Python and large datasets (> 1TB)
  • Nice to have: 3-5+ years of experience applying multivariate statistical methods such as GLM, analysis of quasi-experimental research designs with non-equivalent groups (e.g., regression adjustment, matching, propensity score stratification), longitudinal analysis, classification, dimension reduction, clustering, hierarchical linear (random effects) modeling, etc., to people research problems in organization.

Join us at SVB and be a part of bringing our clients' world-changing ideas to life.

For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group's businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.