UX Researcher and Customer Insights Manager

KORE1
San diego, CA
28 Apr 2024

Vacancy expired!

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for UX Researcher and Customer Insight Manager. No 3rd PartiesDirect Hire: FTE OpportunityOnsite: Hybrid (2D/Week onsite)Location: San Diego, CACompensation: $129,000/00-$149,000.00 annualy Salary + Bonus No Sponsorship We are seeking a skilled UX Researcher & Customer Insights Manager to join our dynamic team. As part of our People Search division, you will have the opportunity to work on cutting-edge technology that connects, informs, and protects people both online and offline. This role reports to the SVP of Product for our company and offers a chance to lead our largest business unit to success.You will be responsible for conducting research and collecting data to help us better understand our customers' needs, preferences, and behaviors. Your duties will include designing and conducting qualitative and quantitative research studies, analyzing data, and presenting insights to various stakeholders in the organization. You will also collaborate closely with the product and design teams to ensure that user needs are incorporated into design requirements. Additionally, you will play a key role in shaping our overall customer experience strategy by identifying opportunities for improvement based on customer feedback and research findings.We offer a flexible work schedule that includes the option to work remotely or in our state-of-the-art facilities, where you can enjoy complimentary snacks and beverages, as well as a range of other perks. We also provide a competitive salary and bonus package, 100% company-paid health insurance (including medical, dental, and vision), UNLIMITED vacation, paid sick leave, paid holidays, and other benefits. Responsibilities: Plan, design, and execute usability testing to evaluate the effectiveness and usability of products and features throughout the product development processConduct surveys, focus groups, and other research (qualitative and quantitative) as needed to support the larger product teamBuild user personas based on research findings to guide design decisions and product strategyPerform market research to identify trends and insights that could impact our product offeringsIdeate and test UX solutions to improve the user experience, customer satisfaction, and retentionAct as the go-to person for customer research needs and communicate research findings to stakeholdersWork with external vendors to execute research programsManage customer journey mapping to understand the end-to-end user experienceSupport end-to-end experience design with research, testing, and solutionsProactively identify areas for improvement in the customer experience and work with the product team to implement and test solutionsDevelop a strong understanding of consumer motivation and behaviors to inform research and design decisions Requirements: Bachelor's in Human-Computer Interaction, Psychology, or a related field3+ years of experience in user research, consumer insights, or related fieldsExperience planning, designing, and executing usability testing and other consumer research studies (surveying, focus groups, etc)Experience building user personas (and anti-personas) based on research findingsStrong understanding of consumer motivation and behaviorsExperience with subscription based consumer SAAS productsExcellent written and verbal communication skillsStrong analytical and critical thinking skillsExperience working in an Agile development environment is a plusComprehensive knowledge of modern UX best-practices (and the theoretical concepts that underpin them)Deep familiarity with the concept of human-centered designAn iterative mindset and commitment to engaging in continuous improvementFamiliarity with figma

ABOUT KORE1 Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.