Veterinary Technician Lead (Experience Required)

Position Title: Technician LeadReports To: Hospital Manager, Medical Director, Technician SupervisorEmployee Status: Non-ExemptJoin The VCA Country Oaks Animal Hospital Team!Location: VCA Country Oaks Animal Hospital4636 Fair Oaks Blvd,Sacramento, CA 95811Compensation: DOE, but ranges from $20.00 to $25.00Schedule: Sunday, Monday, Tuesday, & Wednesday 10 hour shifts, nonnegotiableVCA Country Oaks is seeking a full-time Technician Lead to join our 5 doctor AAFP and Fear Free Certified Practice! We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! We are currently running the California alternate work week of four 10-hour shifts, instead of the typical five 8-hour shifts. This is nonnegotiable.A Little Bit More About Our PracticeAs mentioned before, we are a Fear Free Certified practice and maintaining this certification is very important to our team. As veterinary professionals, we understand the emotional demand of the veterinary field, and we know the impact that stress and anxiety can have on our patients, our team, and our practices. Fear Free veterinary visits have been studied and proven to reduce fear, anxiety, and stress and create an experience that is more enjoyable and safer for all involved, including patients, clients, and associates. From how our beautiful lobby is designed with separate cat & dog entrances to our treat bar catered with whipped cream and hot dogs, our hospital is dedicated to the Fear Free initiative and it shows. We are seeking like-minded staff members who care just as deeply about Fear Free as we do to help shape the future of veterinary medicine.

A Fear Free certification is not required to apply, but one must be willing to become certified once hired. VCA will pay fees for the training and certification process.

Why Join the VCA Family?We are passionate about supporting our staff and committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

Access to the people and financial resources of a large veterinary community

Fear Free Certification at no cost

Leadership opportunities

Career development programs

Opportunities to give back through strong Shelter partnerships and VCA Charities

Continuing education allowance

Tuition support and sponsorships

Veterinary Technician license reimbursement

Free mental health and wellness subscriptions

Referral bonuses

Competitive wage

Generous pet care discounts

Life, long and short term disability insurance

Paid parental leave

Paid sick time

Benefits

Job Summary:Under policy direction from the Hospital Manager and Medical Director, the Technical Lead performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel operations, and discretionary activities, that serve to support effective business operations.Knowledge, Skills and Abilities:

Strong Customer service skills and ability to handle client complaints

Good communication skills, both written and oral.

Goal oriented

Ability to plan, organize and effectively present ideas and concepts.

Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.

Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Ability to train and support staff in development goals.

Must have strong medical skills and experience

Education and Experience:

High School Diploma.

Registered Technician ( preferred ) status or equivalent practice experience of at least 5 years

Authority:

Assist in interviewing, hiring, training, reviewing, & scheduling.

Report protocol violations in a timely manner

Direct staff

Physical Requirements :

Dependable attendance is required.

Any allergies to animals must be controllable through medication.

Must be able to lift 40 pounds.

Must be willing to work long or irregular hours under pressure conditions. Working weekends and some holidays are required. We are closed on all major holidays.

This position requires the ability to walk, bend, stand and reach constantly during a minimum 10-hour day.

Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.

Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Duties:The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals .Staff Management - Technical Staff:

Work with Hospital Manager to assist in hiring, performance reviews, disciplinary actions, and terminations of technical staff.

Work with management team to ensure proper scheduling for team. As well as monitor time and attendance.

Training, education, developing of staff.

Oversee hospital daily hospital flow, i.e., patient care, treatments and staff duties on a daily basis.

Supervise staff to assure that each job is being effectively handled.

Employee policy enforcement

Employee relations and communications.

Monitor employee competence and effectiveness.

Patient Management :

Oversee process of patient admitting, hospitalization and discharging

Responsible for administration, delegation and completion of veterinarian’s medical orders.

Mentor and train technical staff in nursing care, radiology, anesthesia, surgery, dentistry, laboratory and pharmacy ensuring that staff is trained and following VCA standards of quality medical care.

Ensure that all patient medical and surgical records are complete and accurate.

Client Management:

Oversees training of all staff in accordance to the principals of the VCA Mission Statement, Mars 5 Principles and VCA Standards of Client Service and that the above is known and practiced by all.

Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.

Assist Medical Director and Hospital Manager with administration and review of client complaints as necessary.

Oversee compliance with call back system including surgery scheduling calls, reminder calls to clients, taking tech calls, etc .

Office Management :

Collaborate with management team to modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees, i.e., modify schedules for the most productive use of time.

Ensure that the OSHA and Safety program, procedures and reports are being continuously monitored, and updated to keep the hospital is in safety compliance and ensure the Safety Committee has regular meetings and participate in those meetings.

Records Management:

Oversee that records are kept up to date. This includes client records with charges, medical history, vaccine status, medications administered, laboratory reports, etc.

Ensure that the all hospital logs are being kept up to date and accurate including anesthesia /surgery, radiology and controlled substance logs.

Ensure that system of authorization forms for boarding, grooming, surgery, laboratory, x-ray, euthanasia, etc., callbacks, client cards and filing is in place and all technicians are in compliance.

Facility Maintenance:

Oversee the maintenance and housekeeping of the hospital for cleanliness and organization of both the inside and outside of the building.

Monitor janitorial responsibilities.

Meetings:

Participate in management meetings

Attend regional meetings

Organize monthly staff meetings in conjunction with hospital management team and VCA guidelines.

Communication:

Read and respond to all communication in a timely manner.

Ensure the VCA policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training provided.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com