Account Manager

Department Summary DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest US corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need-to-achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities Account Managers are responsible for achieving or exceeding a sales quota within their assigned territory. The role requires an extensive passion for customer service, travel (meeting customers face to face), and driving DISH activations while on or off-site through interactions with personnel in both sales and service. The Account Manager position shall represent DISH and assigned sales partners professionally. Primary responsibilities include but are not limited to the following: Serve as the main point of contact for technical, billing, or other property concerns, demonstrating “best-in-class customer service.” Thoroughly understands and owns the customer experience for each account Creates new accounts at locations and ensures contractual agreements are met. Conducts routine property visits and or contact to understand move-in rates, technical concerns, marketing needs, and additional potential business opportunities Support new property launches, existing business contract renewal, and property termination. Work with Dish’s corporate headquarters to source new property sales and achieve and exceed all sales goals and KPIs Shares knowledge of sales, marketing, operations, and retention methodologies Share best practices to improve the key performance indicators within supported accounts. Subject matter expert; shares best practices with the broader team Identifies and owns specific projects to support their respective teams Enhanced ability to prioritize Onboard all new accounts, including delivering and installing equipment. Provide management continual feedback concerning program effectiveness and routinely suggest program enhancements Support on-site marketing events and resident activation efforts Monitors transaction accounts to analyze sales activities and calculate residuals on products and sales and then relays this information to the accounting department for proper account payments Monitors product inventory levels and coordinates with warehouses to ensure appropriate inventory levels are maintained Coordinate ongoing marketing programs for property residents and leasing staff Represents the company on-site at locations during opening or special promotional events Negotiates, executes, and holds contracts for assigned customers Skills, Experience and Requirements Bachelor’s degree from a four-year College or University; or equivalent combination of education and experience Possesses the ability to identify solutions to complex problems Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills Flexible, innovative, and the ability to manage time and priorities in a fast-paced, growth-oriented, and time-critical environment Strong analytical skills, understanding of measurement, and ability to work with data Ability to travel 25-50% of the time Ability to achieve consistent results while working in a fast-paced and changing environment An outgoing and highly motivated personality who is passionate about winning Ability to self-manage daily activities and report on successes and challenges Comfortable speaking to “C” level industry contacts Team player who can build productive internal and external relationships Ability to deliver DISH training to Property Management, residents, business partners, and retail associates as needed Proven ability to identify areas of need and develop innovative solutions Strong computer skills and familiarity with MS Office required Must hold a valid Driver’s License and satisfactory driving record High level of computer expertise that includes delivering presentations to a large and diverse audience Salary Range Compensation: $49,700.00/Year - $71,000.00/Year Compensation and Benefits We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.