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- Empowered to make decisions and set direction of the program
- Responsible for program delivery planning, together with the budget and resource forecasting of one or more agile pods within the program.
- Accountable for meeting the delivery schedule by managing and tracking the day-to-day execution, including the dependencies, across the pods in the program
- First point of escalation and resolution for questions from the pod team, product owners, or technology partners.
- Responsible for timely updates to all the stakeholders
- Provide oversight to the scrum masters on the Agile pods
- Own Agile process implementation and drive adoption of agile best practices
- Ensure program level governance routines (status, RAID, escalation, dependencies, etc.) are documented, communicated and used consistently
- Ensures operating model playbook is updated and used consistently, as well as ensure team members are trained on these concepts as needed
- Ensure consistency of communications across the pods and prepares appropriate materials and messaging for regular leadership updates
- Manages resource plan and program financials.
- Ensure team has the proper toolsets available, configured and training available
- Foster a continuous learning environment helping teams to inspect & adapt
- Strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence stakeholders
- Agile certification and experience in scaled agile implementation is essential.
- Experience and knowledge of leveraging Jira and EazyBI required
- Previous experience in RTE role preferred.
- Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs (specific technical requirements)
- Technical program management experience including managing large scale data integration and system implementation projects. Experience managing projects with loan system(s) or loan origination systems at a Bank desired
- Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and business
- Active listening, persuasiveness to gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
- Critical Thinking: Quickly analyze a situation and organize the team around a solution
- Attitude of empowerment: Must be able to guide team(s) to self-organization
- Attitude of transparency: Must desire to bring disclosure and transparency to both business and IT and build trust amongst partners
- Collaborative: Ability to partner with others to achieve goals at various levels throughout the organization and lead others to do so by example
- Communicative and social: Must be able to communicate well with all levels of the organization from Scrum team members to release train leadership
- Conflict resolution: Must be able to facilitate discussion at the team level and facilitate alternatives or different approaches
- Continual improvement: Must continually be growing one’s craft learning new tools and techniques to manage oneself and a team
- Brings a high-energy and passionate outlook to the job and can influence those around her/him
- Able to build a sense of trust and rapport that creates a comfortable & effective workplace
- Communication Proficiency
- Problem Solving/Analysis
- Customer Focus
- Leadership
- Coaching/Mentoring