Application Specialist

Please review the job details below.

• By maintaining an up-to-date and secure environment, you help ensure Maxar teams safely leverage common application features and simplify support through standardized application versions/builds.
• By interacting with our vendors and staying current on their roadmaps, you ensure Maxar is maximizing our investment in the services and providing the best user experience possible to our team members.
• By troubleshooting issues and supporting end-users, you ensure Maxar team members receive the best application support.
• By analyzing support and ticket trends, you help target the right learning content for individual users, teams and MaxIT support teams.
• By working with other support teams to continuously increase application support skills, you help raise the bar for application support across MaxIT.
• By developing and delivering training/learning, you contribute to Maxar teams maximizing their collaborative capacity using Maxar applications.
• By creating and supporting application Communities of Practice (COP), you help foster a sense of community and fun for Maxar team members that are passionate about application features and functionality.
• By acting as a Subject Matter Expert (SME), you help foster the growth and adoption of Maxar applications by supporting new add-in/product and integration requests.
• By executing with a sense of ownership about the applications you support, you will be able to learn new things and embrace opportunities to improve Maxar's capacity to collaborate and the user experience with our applications
• By developing and delivering application learning.
• By building a sense of community and are passionate about applications yourself.

• Must =
• Prior experience supporting desktop, web and mobile applications for Windows, VDI and Mac, iPhone and Android.
• Experienced in supporting Microsoft Office (Outlook, Word, PowerPoint, Excel), Teams, SharePoint, OneDrive, Project and Visio), Slack or Zoom
• You have acted as a point of escalation for application related issues and tickets, including troubleshooting issues presented and manage vendor tickets/escalations to closure.
• You've worked with the Help Desk and other IT support teams to increase Tier 1 and 2 application knowledge.

• Microsoft Office Specialist Associate Certification or have passed any of the required exams (MS-100, MS-200, MS-300, or MS-400)
• certified Slack Admin or Slack Developer
• You're excited about developing and delivering application learning.
• You like building a sense of community and are passionate about applications yourself.

• While no satellites are launched as a part of this mission, you'll meet and support really cool, incredibly smart people who do unbelievably amazing things!
• FTO
• Benefits
• Hybrid working environment