Vacancy expired!
Location: 100% Remote - US Wide
We give you a world of potential We have a permanent full-time opportunity on our Loan Services team for an Application Support Analyst based in the US. This role can be remote or hybrid (part time remote and part time onsite) from our office in Greenwood Village, CO. We offer flexibility, growth and development opportunities and a competitive total compensation package, with more details found below.A role you will love As an Application Support Analyst, you will be responsible for the triaging and resolving of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services. The applications you support will range from in-house developed systems to third party software created across multiple technology frameworks. The goal of this role is to improve the performance of the servicing system and support third party applications.Other key responsibilities: - Triage and resolve software application issues, including software debugging, analyzing performance and data anomalies and coordinating fixes.
- Work with development and infrastructure teams, as well as external vendors to determine the root cause of issues.
- Assist in resolution of product issues through client/customer education.
- Develop automated processes to replace manual tasks and reduce associated risks.
- Support key business events and data migrations
- Document and implement problem items as part of the Problem Management process.
- Analyze support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
- Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency.
Note: There is an on-call component to this role, where you will be on-call once every 5 weeks for one full week.What will you bring to the role? - 1-2 years of experience in a relevant Business or IT related support role.
- Analytical, troubleshooting and debugging skills, with the ability to collect and analyze complex material and data, and present it in accessible formats.
- Excellent customer facing and communication skills - written and verbal, with a high attention to detail.
- Demonstrated experience liaising with stakeholders to understand problems and working through proposed solutions.
- Good working knowledge of SQL Server, Access, JavaScript and HTML.
Bonus points if you have: - Mortgage servicing experience
- Experience with LoanServ or Datawatch
A company to be proud ofComputershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 44,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.Rewards designed for youParental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. These include medical, dental, vision, pet insurance and a wellness reimbursement.Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.Employee Share Plan.Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.Extra rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.Compensation. Base salary from $54,000 - $73,000 per year USD, depending on experience.A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone.We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@ computershare.com detailing your requirements and contact is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.Covid-secure We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.#CPUIT
- ID: #48534203
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State: Colorado
Greenwoodvillage
80110
Greenwoodvillage
USA
- City: Greenwoodvillage
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2023-01-13
- Deadline: 2023-03-13
- Category: Et cetera