Application Support Analyst I

Computershare
Greenwoodvillage, CO
04 Nov 2024

Vacancy expired!

Greenwood Village, CO

We are staying safe during Covid and still working remotely. When it is safe to return, we would like someone in our new office! State of art - clean and beautiful!

We give you a world of potential

Are you ready for a career in Technology This is the role for you! We are looking for someone who wants to learn and grow their career. The right person for this role will want to love to learn new skills both in technology and end user knowledge to better solve issues that arise.

This role supports our Mortgage Service business line. So if you are savvy on mortgage applications and/or somewhat technical - this is the right role for you!

More about us:Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.

CTS globally has approximately 1,500 employees and is made up of Service Delivery, Development Centre of Excellence, Digital Centre of Excellence and 6 technology groups aligned to our global business lines.

The Application Support Analyst role is part of the Global CTO group and responsible supporting maintaining and managing the application portfolio utilised by the Computershare business and customers.

A role you will love

The role is responsible for the support and maintenance of a broad suite of LoanServ and other third party applications. As an Application Support Analyst, you will be responsible for the triaging resolving of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services. The goal of this role is to improve the performance of the servicing system and supporting third party applications for their clientele. This position will rely upon instructions from manager and follow pre-established guidelines to perform the functions of the job.

What will you bring to the role?

  • 1-2 years' experience in a relevant Business or IT related support role.
  • Strong analytical, troubleshooting and debugging skills, with the ability to collect and analyse complex material and data, and present it in accessible formats.
  • Strong customer facing and communication skills - written and verbal, with a high attention to detail.
  • Demonstrated experience liaising with stakeholders to understand problems and working through proposed solutions.
  • Strong interpersonal skills with proven ability to build and maintain strong relationships with clients, including international clients.
  • Must be equally comfortable working independently and in a team.
  • Ability to work in a collaborative, dynamic team environment and interact at all levels.
  • Experience of business analysis, release management and service delivery
  • Ability to work under pressure and meet tight deadlines.
  • Shows the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment
  • Ability to work effectively under very broad direction with minimal supervision.
  • Excellent organizational, presentation, time management, and team building skills.
  • Experience with support / incident management.
  • Experience with third party systems covering Finance / HR / CRM functions
  • Basic understanding of the fundamentals of the mortgage industry.
  • Good working knowledge of SQL Server, Access, JavaScript and HTML
  • A degree in Information Systems, Computer Science, Information Technology or any other IT related field with a focus on software development and support is desirable but not necessary.
  • Software support experience.
  • Proven experience with managing client expectations, implementing service improvement initiatives and communicating effectively with project team and management.

A company to be proud ofComputershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan.Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts.We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. $50-75,000

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secureWe've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

#CPUIT