Application Support Lead

24 Jun 2024

Vacancy expired!

Our Government client is looking for an experienced

Application Support / Training Lead on a remote 12+ months renewable contract role in

Denver

, CO.Position:

Application Support / Training LeadPrimary Duties Include:
  • Responsible for the day to day stability of the team. Directs and monitors the work effort of others to ensure the team operates smoothly and efficiently.
  • Develops, administers, implements, and communicates consistent practices and processes for the team
  • Ensures resolution of outstanding issues; directs and supports the team’s work efforts, maximizes productivity, and achieves short term goals.
  • Directs the completion of work based on prioritizations; sets team up for success by establishing goals, action plans, deadlines, and standards
  • Closely tracks efforts to confirm work is performed according to established standards.
  • Leads and influences the team’s best work by serving as an escalation point, solving routine problems, and providing instruction and guidance to ensure full understanding of designated activities
Training
  • Supporting the coordination of publication for training materials so that users can self-support and self-train
  • Supporting the training of new users on the product
  • Supporting the training of existing users on new product features
Technical Support
  • Supporting team members and serving as the lead in:
    • Responding to help desk queries from users of the platform
    • Providing first line support to users of the platform
    • Helping users troubleshoot software issues
    • Flagging critical software errors to the vendor hosting the platform
    • Identifying next steps to solve errors while being available and communicative with users throughout the process
    • Documenting and tracking issues
Product and Process Improvement
  • Supporting team members and serving as the lead in user management (eg., adding new users to the platform, removing users, password resets)
  • Working with the product team to improve the platform by analyzing patterns across helpdesk tickets
  • Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base
Education and Experience:
  • Two years of lead/supervisory experience
  • Five years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position.
  • One year experience in establishing and setting up a help desk environment
  • One year experience in establishing help desk processes
Substitution:
  • A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis.
The preferred qualifications are:
  • Ability to motivate and influence others
  • Ability to effectively lead a team
  • Ability to set goals, work independently, and drive results
  • Diplomatic, persuasive, and tactful with excellent verbal and written communication skills required
  • Excellent interpersonal skills
  • Self-motivated and able to effectively manage time and tasks.
  • Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others.
  • Technical versatility and creativity to deliver and contribute ideas/solutions

Required / Desired Skills:

Skills

Qualification

CompetencySkillsMac OSProficient (4-6 Years)SkillsWindows 10Proficient (4-6 Years)SkillsWindows 8, 8.1, 10Proficient (4-6 Years)SkillsWindows 9x/2000/XP/NT/Vista/7Proficient (4-6 Years)SkillsCommunication skills both verbal and writtenProficient (4-6 Years)SkillsIntegration planning and strategyProficient (4-6 Years)SkillsLearning abilityProficient (4-6 Years)SkillsProcess Flow AnalysisProficient (4-6 Years)SkillsStaff supervisoryProficient (4-6 Years)SkillsTeam workAdvanced (7-9 Years)

About Vector: Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service”

  • ID: #43595107
  • State: Colorado Denver 80201 Denver USA
  • City: Denver
  • Salary: $30 - $32
  • Job type: Contract
  • Showed: 2022-06-24
  • Deadline: 2022-08-16
  • Category: Et cetera