Vacancy expired!
- Serve as the primary relationship manager with vendors of assigned systems.
- Coordinate with the vendors to resolve any application issues/problems.
- Support the business users implementing new/amended functionality or process.
- Ensure vendors adherence to customer service levels.
- Keep abreast of all application and functional changes and inform the business.
- Support requirements definition during feasibility and initiation project phases.
- Ensure that business strategy is translated into workable functionality and process.
- Collect and record any enhancements that are suggested by the business and present them to vendors.
- Complete specifications for agreed changes and enhancements to systems.
- Provide business knowledge and analytical skills to project teams in support of systems implementations or enhancements.
- Cross train on systems supported by peers in order to achieve depth of understanding and flexibility of support within the IT organization. Provide support to secondary systems as required.
- Manage the development of custom reports or data extractions.
- Complete special projects as assigned or assist other team members in the completion of projects or support issues as necessary.
- Participates in IT Manager on Duty on call rotation
- Prepare and conduct a GAP analysis of IT security at the property, corporate and enterprise levels.
- Prepare and manage IT security plans for all levels of the organization.
- Identify appropriate hardware and software tools as well as processes, procedures and recommendations for IT security and compliance to internal and external programs.
- Provide coordination of incident response programs related to PCI, GDPR, PII and other technology related compliance programs.
- Assist in the development audit components for Millennium's Compliance Audit.
- Maintain Compliance Reporting Metrics.
- Create and maintain documentation related to IT Security and ensure that these standards are followed.
- Complete special projects as assigned or assist other team members in the completion of projects or support issues as necessary.
- Conduct research on new and existing technologies and implement them as necessary.
- Assist in the training of other IT associates.
- Proven experience as a technical subject matter expert for assigned software systems.
- Experience with hospitality centric applications is preferred - specifically (but not exclusively)
- Property Management Systems (PMS) Oracle Opera Required
- Point of Sales Systems (POS) Simphony Oracle
- Sales and Catering Systems Delphi FDC
- Revenue Management Systems - Ideas
- Customer Relationship Systems (CRM)
- Central Reservations Systems (CRS)
- Guest Survey Systems
- Proven experience with information security practices and requirements.
- Strong software development skills in API integration, automation, and business process.
- Strong knowledge of IT security practices, firewalls and networking.
- Ability to design, develop, and implement automation and integration solutions across business systems
- Strong hospitality and customer service skills.
- Dental, Health, and Vision Care
- 401k With Company Match
- 15 PTO Days