Applications Supervisor

Company Overview:

• Oversee the day-to-day operations of the respective applications team.
• Formulates and implements short and long-term goals and objectives for their team which tie into the overall objectives for the department and the organization.
• Monitor internal and vendor issue tracking systems for problem identification, analysis and proper resolution of identified issues. Ensure timely completion with a high degree of customer satisfaction.
• Oversee both scheduled and unscheduled application maintenance activities. Maintain internal departmental documentation.
• Assist users with identifying system needs and assign available/appropriate resources when/where appropriate.
• Recommend, design, test and implement new or updated application software and/or workflow changes. Ensure deadlines are met, communication is effective, and staff education is conducted in support of organization's initiatives.
• Ensure application resources are assigned appropriately to day-to-day support and projects.
• Effectively work with all hospital departments, clinics, administrative staff, physicians, contracted vendors, and other organizations to support and maintain the IT applications at AVH.
• Uses a process improvement framework to maintain and/or improve information systems processes.
• Maintains documentation on licensed hardware/software products, release levels, and vendor contact information.
• Works closely with Department Managers to negotiate priorities, plan work schedules, make job assignments, and ensure customer service expectations are met.
• Manages projects. Creates and executes project plans, estimates timeframes, outlines specific tasks, and assigns resources from team to complete projects on schedule and within budget. Monitor progress to keep projects on track and oversees project status report for their components of the project.
• Assists with the development and execution of the IT strategic plan, as well as the preparation of the operational and capital budget for the department and hospital technology projects.
• Supports applications, as assigned, and assists as an Informatics Analyst on the team when needed.
• Mentors respective team members. Monitor individual team member's work within a focus on accuracy, quality, and customer service excellence.
• Other duties as assigned by the IT Applications Director or CIO.

• Excellent written and verbal communication skills.
• Tolerance to working in a fast-paced work environment. This position requires quick thinking and problem-solving skills.
• Demonstrated ability to lead and organize is required. Must exercise mature judgement, tact and discretion. Maintains cost-effectiveness. Performs duties in an accurate and precise manner during normal operations and in emergency situations when time is critical.
• Effective negotiator and consensus builder - able to work effectively with diverse groups of people.
• Strong knowledge of all hospital department operations, especially those with business functions.
• Knowledge of general principles of information systems, project management, computer usage, system lifecycle states, and ITIL.
• Ability to identify problems, collect data, establish facts and solve problems related to technology and assist staff in doing the same.
• Ability to prioritize work responsibilities, meet established deadlines, and assist staff with the same.
• Ability to maintain privacy and confidentiality of confidential information.
• Must be very organized with ability to follow up/follow through on commitments.
• Ability to work with an open mind as a team member with other departments to come up with the best possible solutions for AVH to system-wide problems.
• Will have to travel to other facilities or campuses.

• Hospital experience required.
• Project management experience required.
• Three years of experience in a leadership position strongly preferred.
• Bachelor's Degree preferred.
• ITIL training required, certification preferred.
• Security+ training required, certification preferred.
• Epic certification required, or ability to obtain within 6 months of hiring.