Associate Systems Analyst, (Junior Level)

Join a team dedicated to minimizing the impact of major incidents across the organization. The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. Our mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in our processes.Responsibilities:Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented processCommunicate well and work cordially in global teams with teammates from different cultures and time zones.Adhere to standard procedures and suggest improvements if needed.Build the knowledge base and understand the various application service flows, products, services and support teams functionsManage high-impact, high-severity incidents with a focus on minimizing business disruptionsEnhance technical skills through participation in ongoing trainingOperations environments require shift work, including weekends and holidays as requested or scheduled.Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quicklyCoordinate and facilitate the resolution of major incidents with relevant teams.Track update and close all assigned requests in the incident management systemCreate Incident reports and ensure all incidents and changes comply with ITIL and operation policies This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.Visa will accept applications for this role until at least December 23, 2025.