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Associate Technical AnalystCommonSpirit HealthEnglewood, ColoradoThe posted compensation range of $29.16 - $42.28 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2023-291112 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Information TechnologyOverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.Responsibilities
Remote position.
Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary.
Responsible for taking on-call on a regular basis
Follows appropriate change control process at all times
Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
Develop knowledge and participate in the transition to operations functions following implementation delivery.
Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
Participate in Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.Qualifications
Bachelor’s degree or equivalent knowledge and skills obtainedthrough a combination of education, training, and experience in aHealthcare environment.
Required Licensure and Certifications If a vendor provides, obtains and maintains certification inassigned application module(s).
Excellent writing/documentation and communication skills.
Fast learner, quality consciousness and committed to providingexceptional customer service.
Knowledge of troubleshooting hardware and software.
2 or more years’ experience with application support in a hospital ormedical related industry required.
Strong Analytical and problem solving skills required.
Ability to handle multiple tasks, set priorities, schedule and meetdeadlines is required.
Proven interpersonal and relationship building skills, with the abilityto manage up, down and across levels of the organization is required.
Highly self-motivated, ability to complete assignments with limitedsupervision and attention to detail is required.
Operational understanding and ability to work in a complex andmatrix oriented team environment.
Strong command of key productivity applications: GoogleWorkspace, Microsoft Visio, for example
Operational knowledge of interfaces/EDI, APIs, and evolvingtechnology is desired.
#LI-CHI#LI-DH#MissionCritical#LI-RemoteEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed toa diverse and inclusive workforce. All qualified applicants will be considered foremployment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, disability, marital status, parental status,ancestry, veteran status, genetic information, or any other characteristic protectedby law. For more information about your EEO rights as an applicant,pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v10/EEOCKnowYourRightsEnglish.pdf)CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health™ participates in E-Verify.Equal OpportunityCommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
Full-time