Bilingual Customer Service representative

Check construction jobs and flooring installers, go to construction meetings, create reports

Measure customers' homes for new flooring

Must have real estate construction experience

Answer customer inquiries via phone, email, and chat in both English and Spanish

Provide accurate information regarding products, services, and policies

Resolve customer complaints efficiently and empathetically

Document interactions and escalate complex issues when needed

Collaborate with other departments to improve the customer experience

Fluent in both English and Spanish (written and spoken).

Previous customer service experience preferred.

Excellent communication and problem-solving skills.

Must have a valid Driver License

Comfortable using computers and customer service software.

Must be able to lift 60 lb +

Team player / be able to multi-task