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Job Description
- Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
- Accompany the Clinical Case Manager on all 60-day recertification visits at client’s home.
- Build strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
- Set proper and realistic expectations with clients regarding MGA’s service capabilities.
- Create weekly/monthly staffing schedules that accurately reflect client’s preferences and communicate with all parties involved.
- Appropriately log all non-clinical client & field staff complaints in accordance with MGA policy.
- Document all client communication and activities related to the staffing of open shifts.
- Collaborate with recruiting team to address long and short-term staffing needs by communicating client specific requests.
- Coordinate the caregiver with client interview process to ensure appropriate field staff placement.
- Verify that authorization for services is in place prior to staffing and that an accurate utilization of hours based on the client’s preferences occurs on a weekly basis.
- Demonstrate working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies, and procedures.
- Communicate and escalates all client and field staff issues to management in accordance with MGA Policy.
- Participate in the on-call rotation for after-hours service issues.
- Monitor missing/late field eCharts, overtime, missed coverage, and gross profit margins and takes steps to improve results.
Qualifications
- Bachelor’s Degree preferred
- 2+ years’ experience in a customer service role
- 1+ years’ experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state driver’s license and automobile insurance
- Enthusiastic, reliable, and independent self-starter with strong organizational, decision making, problem solving and creative thinking skills
- Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team
- Honest, high level of work ethic and integrity, assertive and strong desire to succeed
Additional Information
The pay range for this position is $45,000-$50,000 annually.Benefits are available to eligible employees on the first of the month after 30 days of employment and include:- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- 100% Company Paid Life Insurance
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
All your information will be kept confidential according to EEO guidelines.