Command Center & Loss Prevention Supervisor - Winter 26-27

The Command Center & Loss Prevention Supervisor partners with the Mountain Sales & Schools management team to safeguard revenue and system integrity across Mountain Sales operations. This role monitors real-time gate scan activity, investigates irregular scan behavior and potential pass fraud, and coordinates with Lift Operations, IT, and frontline teams to resolve access issues. The Supervisor supports and coaches’ staff while serving as the central point of contact for incident intake, escalation, and reporting. This position reports to the Mountain Sales Director of Operations with dual reporting to the Senior Manager of Sales & Reservations.The budgeted salary range for this position is $60,416 - $70,416 . Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Applications for this position will be considered on a rolling basis.Essential Job Functions / Key Job Responsibilities Provide supervision and support to agents within the Mountain Sales & Schools team to ensure consistent delivery of exceptional guest service and achievement of goals Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities Develop and maintain reporting processes, dashboards, and documentation to support operational visibility and risk mitigation Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow Monitor real-time gate scan data across all mountains to identify irregular activity, system errors, and potential misuse; escalate and resolve issues in coordination with Mountain Sales & Schools, Lift Operations, IT Conduct investigations into potential fraud, unauthorized pass use, and irregular scan behavior, documenting findings and presenting to leadership Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support Other duties as assigned