Concierge - Residences at The Little Nell

25 May 2024

Vacancy expired!

SummaryThe Concierge welcomes and register guests, present statements, check credit and collect payment for departing guests.Essential Job Functions    Display at all times a friendly, courteous and professional manner in all dealings with guests and employees    Must have good rapport with accounting and other personnel    Welcome and register hotel guests    Check guests out of hotel in accordance with procedures    Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out    Clear all “hold status’ room discrepancies    Clear all “non-zero” balances    Maintain and update the Hotels’ Guest History    Coordinate with other departments’ daily needs or special requirements for all hotel guests    Record any guest complaints or problems and notify the appropriate individuals    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request    Be familiar with room and rate availability for current and future dates    Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel    Be able to work PBX console in order to act as relief back-up staff    Relieve Concierge Desk when needed and have knowledge of guest related concierge duties    Do daily key count and request keys as par suggests    Distribute hotel keys as necessary    Be knowledgeable about all group and catering events and locations in the hotel    Understand the Hotel Management System as it relates to with check in and check out procedures    Run daily reports as necessary    Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures    Responsible for maintaining cash bank and for daily settling of cash bankAdditional Job Functions    Make Manager aware of guest’s comments and complaints    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook    Report to shift on time    Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen Skiing Company    Is familiar with hotel fire and safety procedures    Assist in emergency and security procedures as directed by management    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

  • ID: #49997692
  • State: Colorado Aspen 81611 Aspen USA
  • City: Aspen
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-25
  • Deadline: 2023-07-24
  • Category: Et cetera