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Summary
The Concierge welcomes and register guests, present statements, check credit and collect payment for departing guests.Essential Job Functions
    Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
    Must have good rapport with accounting and other personnel
    Welcome and register hotel guests
    Check guests out of hotel in accordance with procedures
    Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
    Clear all “hold status’ room discrepancies
    Clear all “non-zero” balances
    Maintain and update the Hotels’ Guest History
    Coordinate with other departments’ daily needs or special requirements for all hotel guests
    Record any guest complaints or problems and notify the appropriate individuals
    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
    Be familiar with room and rate availability for current and future dates
    Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
    Be able to work PBX console in order to act as relief back-up staff
    Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
    Do daily key count and request keys as par suggests
    Distribute hotel keys as necessary
    Be knowledgeable about all group and catering events and locations in the hotel
    Understand the Hotel Management System as it relates to with check in and check out procedures
    Run daily reports as necessary
    Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
    Responsible for maintaining cash bank and for daily settling of cash bankAdditional Job Functions
    Make Manager aware of guest’s comments and complaints
    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
    Report to shift on time
    Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen Skiing Company
    Is familiar with hotel fire and safety procedures
    Assist in emergency and security procedures as directed by management
    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand