Consumer Credit Card Portfolio Manager II or III

The Consumer Credit Card Portfolio Manager II is responsible for driving growth and engagement in Ent's consumer credit card portfolio. This role focuses on portfolio lifecycle management, business growth, retention, win-back programs, and data analytics to ensure the portfolio's health and profitability. The Portfolio Manager will collaborate with various teams to optimize portfolio performance and enhance member experience.

Essential FunctionsPortfolio Growth and Life Cycle Management: Drive Growth: Develop strategies to increase spending, balances, and revenue for all consumer credit card products. Track Performance: Define KPIs, monitor portfolio performance, and create dashboards for senior leadership. Analyze Portfolio: Conduct regular performance analyses to identify profitable products and segments. Identify Growth Opportunities: Find and target untapped growth segments to boost engagement. Lead Initiatives: Champion product portfolio opportunities, develop business cases, and secure senior leadership support. Report Tracking: Create business tracking reports for sales and member segments to meet targets.Win-Back Programs and Retention Management Manage Retention: Oversee and develop proactive and reactive retention and win-back programs. Outbound Strategy: Create strategies for outbound telemarketing to promote cross-sell opportunities such as balance transfers and credit limit increases. Analyze and Improve: Conduct analyses and gather feedback to enhance channel effectiveness. Train Teams: Collaborate with contact center and training teams to develop and refine telemarketing processes, training, and scripts.Portfolio Monitoring and Data Analytics Competitor Analysis: Regularly analyze competitors and develop new products and services to boost interest and revenue. Performance Reporting: Provide reports on campaign performance and overall product health. A/B Testing: Evaluate marketing offers and features through A/B testing to determine effectiveness. Data Analysis: Extract and analyze data, and communicate findings and insights effectively.Manage Portfolio Governance Oversee Governance: Manage day-to-day and monthly portfolio governance, including budget, estimates, audit compliance, and record-keeping. Performance Reviews: Deliver monthly business performance reviews and develop the review process. Build Relationships: Develop partnerships with key stakeholders to drive product initiatives and improve member experience. Drive Change: Identify and implement opportunities for improving processes and performance, securing support for changes.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.