Customer Success Associate

Are you tech-savvy, organized, and people-focused? Do you love helping clients succeed and keeping things running smoothly behind the scenes? MAPP Trap is looking for a Customer Success Associate who’s as comfortable with software as they are with supporting people.

We help brands protect their reputations and profits by identifying unauthorized online sellers and enforcing MAP (Minimum Advertised Price) policies. Our clients depend on us for clear communication, powerful tools, and real results—and that’s where you come in.

What You’ll Do:

Support onboarding and day-to-day needs of brand clients using our proprietary platform

Build strong, professional relationships with clients through email, calls, and Zooms

Troubleshoot issues, track progress, and follow up to ensure client success

Assist with reporting, documentation, and internal organization

Coordinate with our internal teams to ensure smooth service delivery

You’re a great fit if you:

Are tech-savvy and love learning new platforms and tools

Stay organized even when juggling multiple projects

Communicate clearly, professionally, and with a positive attitude

Are proactive, dependable, and detail-oriented

Have prior experience in customer support, account management, or SaaS is a plus

Why MAPP Trap?

We’re a small, passionate team working at the intersection of eCommerce, data, and brand protection. We care about doing great work, treating clients (and teammates) with respect, and staying ahead of the game.

If interested, please provide a cover letter and resume.