Vacancy expired!
Your passion for technology and customer support drives you to provide exceptional service and dig in to find solutions for our customers. You have proven your excellent customer service skills in the retail or hospitality industry. As the newest member of our team, you will be guiding both utility companies and electric vehicle owners through their customer adoption journey. You’ll see problems before they happen and think creatively to help refine our systems for a better product in the future. If you are an early career professional with a passion for technology and customer support and want to be a part of the future of energy, let’s talk!You Value: Organization, Efficiency, Alternative EnergySpend your days:Guiding new EV owners through their adoption, including setting up accounts, answering questions, troubleshooting vehicle errors, providing ongoing supportAssessing connectivity and compatibility for our growing fleet of EVsActing as a service advisor for our EV owner customers to help them successfully connect and reconnect to the platformIdentifying areas of improvement for products, services, and customer success methods – providing “voice of the customer” feedback to the development teamWorking with the development team on software QA/QC and gathering data for internal ad hoc reportsInteracting with our partners to understand and improve vehicle data qualityPitching in wherever you can – we’re a small team with a lot of ground to cover!