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Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies from startups to public companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk) and Freshteam (HR management system). Job Description This position will be a part of the Enterprise sales organization, that focuses on customers with 500+ employees. This is an individual contributor role.As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CX products.- Sell the CX Freshworks suite of products to "new logo" customers in your territory
- Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
- Tier your accounts and prospect into them alongside your BDM, via tailored and relevant outreach campaigns (social, email and cold calling)
- Build, develop and manage your sales pipeline
- Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
- Travel to customer locations and marketing events as needed
- Commit to continuous improvement and constant learning
- Minimum 4-7 years experience managing complex "lead to close" sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
- Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
- Domain knowledge and sales experience in the field of Customer Service Software is required
- Consistent overachievement of sales goals in a geographic territory selling complex software solutions
- Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
- 4-year university degree required (Bachelor's)