Desktop Engineer

SNI Technology
Greeley, CO
01 Dec 2024

Vacancy expired!

Job Description

SNI Technology's client located in Greeley, CO is immediately seeking to hire a Desktop Engineer for an exciting ongoing, contract opportunity. This temp assignment is a M-F, 40 hours per week position with a hybrid remote/onsite work schedule.

TOP 5 REQUIREMENTS
  • Experience developing, maintaining, and installing software images and packages within a Windows and Mac environment.
  • Project management experience
  • Administration of UEM/Endpoint management solutions, JAMF, Group policy and Active Directory experience
  • Strong communication skills with Technology Vendor and license management experience
  • Strong Technical Support experience.

DESKTOP ENGINEER

Job Summary

Under general direction and guidance, the Desktop Engineer is responsible for designing, implementing, and supporting enterprise-wide Windows and Mac platforms. The Desktop Engineer will create and deploy OS and applications as well as deploy and regulate licenses for software. They will assist with the planning, design, implementation, maintenance and troubleshooting of virtual desktop infrastructure and provide technical assistance and troubleshooting for desktop support issues. They will be responsible for license management and vendor communication for software throughout the college. This requires the Desktop Engineer to communicate and work closely with faculty members providing them with high level of service. The Desktop Engineer will need to develop software project plans, set milestones and coordinate with staff to complete projects successfully. Finally, they will perform moderately complex software packaging/distribution related tasks and participate in service or networking projects, as needed.

Duties, Roles & Responsibilities:

1. Maintain desktop images, updates, and patches:
  • Design, implement, maintain, deploy, and document desktop images for end user computing platforms including Windows and Mac. Create and deploy OS and application updates, often in close coordination with Information Security. Create desired user experience through system policies and scripting. Troubleshoot issues and apply fixes.

2. Documentation and server infrastructure:
  • Properly manage endpoints in Active Directory and ensure proper organization and function of desktop management solutions. Administration of UEM/End point management solutions, this includes software remote desktop management, software deployment and software inventory management (JANF, Kaseya, Desktop Central, etc). Consult with Director in software project planning, design, implementation, and maintenance of desktop management infrastructure. Monitor and control systems in accordance with industry best practices. Create and maintain technical documentation on supported services.

3. Software deployment and license management:
  • Perform software packaging and distribution related tasks. Participate in projects as needed. Track licensing for software college-wide, provide reports on usage, and advise of and remove software that is no longer used or that is coming to its end-of-life. Ensure updated images are able to run necessary software and advise departments with recommendations for upgrading or replacement. Strong communication with department's college-wide and vendor management to ensure the software licenses are renewed and available.

4. Technical support:
  • Work closely with the IT Administrative Services department, Networking department, IT Security department and Technical Support Services team on issues which may arise. Provide technical assistance and Tier 3 troubleshooting for desktop support issues including printers. Ensure proper documentation of issues which arise so future problems can be quickly resolved for users.

Pay Rate The pay rate for this position is $32.90 per hour during the contractual period of the assignment.