Vacancy expired!
Position Summary                                                      Under general supervision, the Tier 2 IT Support Specialist will be responsible for providing technical support to staff at a senior living community. The primary responsibilities of this position will be to install, configure, maintain, and troubleshoot desktop hardware, software, peripherals, and corporate phone system, as well as to provide technical assistance and training to end-users. Essential Duties                                                       Install, configure, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phones both remotely and deskside.Provide technical assistance and training to users on desktop software applications and systems.Diagnose and resolve hardware and software problems, including network connectivity issues, printers, and other peripheral devices.Manage and maintain inventory of hardware and software assets.Maintain accurate documentation of support requests, resolutions, and troubleshooting procedures via ticketing system.Work from a ticket queue handling the most critical tickets first.Stay current with new technologies, software applications and hardware advancements.Collaborate with IT team members to implement new technologies and software applications.Participate in on-call rotation to provide after-hours support when required, usually 1 week per month.Other duties as assigned.