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Description:Essential Duties and Responsibilities Provides proactive and reactive support to clients including first level problem tracking, analysis, and resolution in a multi-platform environment. This position provides virtual and phone support to internal clients in a professional and timely manner on a wide range of technologies. Administers security and system access on designated platforms and systems. Issue door access codes and swipe badge tokens. Represents IT within projects for the planning and implementation of service upgrades and technology improvements, including input to change management processes. Thoroughly document, track, monitor major incidents and problems; coordinating teams and ensuring timely resolution while adhering to change control procedures. Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications. (Ex. Accounts, Access, Software, etc.) Assists clients with their needs assessment for software, hardware, and/or training initiatives. Develops work plans, schedules, and creates/maintains documentation consistent with department standards for continuous improvement. Role is supported by multiple IT departments to provide an ecosystem of IT collaboration and applications to meet company objectives.Skills:itsm, Desktop, Support, Windows 10, Active directory, Customer service, Technical support, Troubleshooting, Office 365Top Skills Details:itsm,Desktop,Support,Windows 10,Active directoryAdditional Skills & Qualifications:Typical Working Conditions Normal office environment. Not remote eligible. Occasional evening or weekend work. Education and Experience Associates degree from an accredited college or university in Computer Science, Business Administration, Information Systems or similar course work. Minimum 2 years of related work experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. Skills/Competencies Attentiveness Time Management Ability to work in a semi-directed manner as part of a geographically dispersed team. Demonstrated ability to work with a high level of integrity and teamwork. Ability to foster a cooperative work environment. Proficient administration of Windows 10 based workstations, printers, and other hardware as well as applications in an Active Directory and Office 365 environment.Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time