Desktop Technical Support Specialist

Overtime is allowed: Yes This assignment could be extended: Yes Possibility of conversion to a Permanent position: Yes Work hours are flexible: Yes What are the expected hours per week: 40 Job Description:

• First level of IT troubleshooting, provide phone support to end user and escalate to other IT teams as needed.
• Remotely troubleshoot personal computer and peripheral equipment.
• Provide Application Support and Identity Management for assorted Applications.
• Answer and record all phone calls directed to the IT Technical Specialist; maintain documentation records to log and track problems and resolutions as appropriate.
• Consistently provide basic IT-related troubleshooting and end-user support.
• High School Diploma & Active TS/SCI.