Director, Experience Product Management, Internal Client Experiences (Wealth)

19 May 2024

Vacancy expired!

Experience Product ManagementDefines and implements solutions for key experiences/channels within specific client journeys.Key Responsibilities and Duties

Leads the experience product management lifecycle for assigned platforms/channels within specific client journeys.

Drives feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.

Collaborates with product managers, technology, design, and other teams to identify, prioritize, design, and deliver key solutions.

Defines and reviews key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level9ICAdditional Information For PostingAn Experience Product Manager focused on diagnosing friction and prioritizing/driving ongoing enhancements across the internal associate experience within the Wealth organization. This role sits within the Digital & Client Experience organization.

Partner with customer experience and creative leads in design thinking practices to guide the design of a signature experience and memorable moments for associates.

Champion voice of customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.

Monitor external best-in-class experiences and trends within and outside of Financial Services industry to anticipate customer expectations, needs and impacts across our associate(s) experiences.

Required qualification:Product management experience, preferably in Financial Services and/or Wealth Management space.Preferred qualifications:

Ability to collaborate with business partners to determine needs for business optimization

Ability to build strong relationships with stakeholders, team members and clients to drive transformation and change

Leader who inspires action and promotes smart risk taking

Strategic decision-maker who can resolve conflicts

Expert level understanding of digital, social, and emerging tech trends

Base Pay Range: $135,300/yr. - $225,500/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewTIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Full-time
  • ID: #49968639
  • State: Colorado Denver 80221 Denver USA
  • City: Denver
  • Salary: USD TBD TBD
  • Showed: 2023-05-19
  • Deadline: 2023-07-19
  • Category: Et cetera