Position Summary 
The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager.The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.Job Posting Deadline 
Applications for this position will be accepted until December 21, 2025.
Essential Job Functions/Key Job Responsibilities
    Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards
    Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning
    Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
    Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
    Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting)
    Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
    Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
    Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
    Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
    Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
    Champion innovation and process improvement across guest services
    Other duties as assigned