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Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies from startups to public companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Job Description Please note: this role will be based in San Mateo, CA or Denver, CO and requires an in office presence.As the Director of Revenue Operations, you will lead and empower a team focused on optimizing our North America Field Sales organization. You will partner with senior leadership, product, sales, marketing, and customer success functions, delivering data driven analytics that inform strategic business decisions. You and the team will design the processes and systems focused on high priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning. You will deliver solutions across the organization collaborating with the Operations, Tools, Insights, and Enablement teams to optimize the company's ability to generate more revenue and improve customer retention. How you will have an impact:- Lead a team of Business Analysts, providing mentorship, coaching, direction and performance management.
- Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, and pipeline management. Integrate data from multiple sources systems to form coherent views that would enable complex analysis.
- Working closely with stakeholders to help identify business issues & enable them with
- insights from data through the application of analytical techniques and recommended solutions.
- Design, implement and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency.
- Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation.
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
- Continue to push stakeholders to think big in developing or re-design current BI applications that can create transformational business impact.
- Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.