Leadership & Team DevelopmentLead, mentor, and develop a high-performing team of Sales Operations professionals including market intelligence analysts, and bid & proposal specialists.Foster a culture of accountability, collaboration, innovation, and continuous improvement.Prioritize and balance workloads across multiple initiatives, ensuring critical deadlines and business objectives are consistently achieved.Support professional development and succession planning across the team.
 Market Intelligence & Strategic InsightsDirect market research, competitive intelligence, and industry analysis initiatives that inform business development strategy and solution positioning.Deliver actionable insights that strengthen go-to-market strategies, improve competitive differentiation, and increase probability of win (PWin).
 Sales Operations & Process ExcellenceOwn and optimize the sales operations function, ensuring efficient, scalable, and data-driven processes.Manage the CRM ecosystem, including administration, data governance, reporting, and user adoption.Streamline sales and proposal workflows by identifying bottlenecks, reducing cycle times, and implementing automation.Design and maintain executive dashboards and performance reporting for pipeline health, conversion rates, forecasting accuracy, and win/loss analysis.
 Bid & Proposal ManagementOversee the proposal function, ensuring the delivery of compliant, compelling, and high-quality submissions.Implement best practices and continuous improvement initiatives, including structured post-submission reviews ("hot washes") and lessons learned processes.Partner with business development and technical teams to improve proposal quality, efficiency, and overall win rates.
 Cross-Functional PartnershipCollaborate with Marketing to align demand generation efforts with pipeline and revenue objectives.Partner with Finance to support compensation planning, quota tracking, forecasting, and budget management.Serve as a trusted advisor to executive leadership, translating complex data into strategic recommendations.Act as the key liaison between frontline sales teams and senior leadership, resolving operational challenges and driving alignment.