ECommerce Technical Customer Support Engineer

26 Nov 2024

Vacancy expired!

Title: eCommerce Technical Customer Support Engineer Work Location Denver, CO Visa Status / Experience 5+ years experience in a customer facing Business / Technical support with 3+ years in eCommerce domain Candidate needs to be in Denver, CO. Preferred local s Job Description Focus on providing exceptional customer service at all times Razor sharp focus on customer service and experience Triage all reported customer support issues. Capability to resolve tier 1 support tickets that may require technical acumen and appropriately escalate complex Tier 2 and 3 tickets. Collaborate with cross functional internal teams to ensure that issues are resolved effectively and efficiently. Collaborate with the product team to identify and communicate service trends Assist customers in understanding how to appropriately use and configure supported application features and functionality Assist with application testing activities and internal projects as needed. Assist with support documentation as needed. Ability to obtain an in-depth understanding of application functionality and the business processes supported by these applications. Develop new and maintain existing knowledge-base articles. Excellent written and verbal English skills Organized, detail-oriented, and able to manage tasks for many projects at a time Experience and enjoyment in communicating with customers regarding technical and non-technical issues. Strong drive to help and solve problems. Willingness to learn and expand on technical skills to better trouble-shoot problems. Ability to exercise judgment using procedures and practices to determine the appropriate course of action. Develop and enrich relationships with customers, account managers and other stakeholders Preferred Qualifications: 3+ years experience with websites and e-Commerce platforms (Magento, Shopify, Wordpress etc.) Strong analytical and data management skills Excellent spreadsheet skills High attention to detail and an ability to manage large amounts of data in an organized and structured way Programming experience or the technical aptitude and willingness to learn as needed (PHP, CSS, HTML, SQL) will be a bonus Qualification Bachelors degree or the equivalent of education and experience preferably in computer science Reach me at sudheer(at)mysbscorp(dot)com / Ph

  • ID: #23513533
  • State: Colorado Denver 80265 Denver USA
  • City: Denver
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-11-26
  • Deadline: 2022-01-22
  • Category: Et cetera