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Summary 
The Reservationist handles all incoming calls for the restaurants. The Reservationist helps with making, changing, and confirming reservations and handling special requests. The Reservationist is trained and adept at managing the dining reservation software (Resy). The Reservationist is competent, practical, and proficient in all F&B offerings, including small private events, wine cellar bookings, ticketed events, specialty dinners, and all events sold by the food and beverage department. The Reservationist is well trained to handle hostess functions in either restaurant (see hostess Job Description).      Essential Job Functions
   Answer all incoming calls for all restaurants according to Forbes 5 star standards 
   Assist guest needs over the phone
   Handles reservation requests
   Makes, changes or cancels any reservations according to the particular reservation guidelines
   Complete reservations properly in Resy
   Actively guides the guest through the reservation process (including reservation times, table splits, special menus, dietary restrictions, and seating preferences)
   Marks all guest comments, dietary restrictions and seating preferences in resy
   Maximizes restaurant seating and adheres to space and capacity constraints
   Able to describe facilities and cuisine
   Well versed in menu offerings and ready to answer any questions related to menu items
   Competent, practical, and proficient in all F&B offerings, including small private events, wine cellar bookings, ticketed events, specialty dinners, and any events sold by the food and beverage department (this includes: dates, times, prices, event capacity, payment and confirmation methods) 
   Proficient in the restaurant reservation software (resy)
   Proficient in the maintenance software (hot sauce)
   Proficient in the menu editing software (in design)
   Mark guest comments in resy
   Complete maintenance requests in hot sauce
   Make cleanliness and maintenance inspections as directed
   Is familiar with hotel fire and safety regulations and procedures
   Adhere to hotel standards, policies, and procedures
   Make copies, files and completes paperwork as needed
   Maintains neat and orderly station
   Well versed in administrative duties, such as menu editing and printing
   Make sure that all restaurant-menus are current and up to date
   Ensure that all private dining menus are ready before the actual meal period
   Familiar with Colorado liquor laws never allow outside liquor (or wine) brought to the restaurant
   Hostess acts as a gatekeeper and does not allow outside food items (such as cakes) into the restaurant
   Complete tasks and projects delegated by the manager. Assist other departments as business volumes and staff levels demand
   Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company